Certified Scrum Master

This Certified Scrum Master course gives you a practical, role-focused grounding in the Scrum framework and the skills to lead teams in an agile environment. You will learn Scrum’s theory and principles, the responsibilities of the Scrum Master, how Scrum events and artifacts support delivery, and how to apply servant leadership to enable team performance. The course covers facilitation techniques, coaching and mentoring skills, conflict resolution, impediment removal, servant leadership practices, team dynamics, and ways to foster continuous improvement and psychological safety. You will also learn how to work effectively with Product Owners and stakeholders, use common metrics to improve flow and predictability, and adapt Scrum for real-world constraints and scaling scenarios. Instruction combines concise conceptual instruction with interactive workshops, simulations, role-plays, and case studies to practice facilitation, backlog refinement, sprint planning, daily Scrum, sprint review and retrospective activities. The course includes targeted exam preparation to help you understand the assessment format, practice sample questions, and build the confidence needed to earn certification. This course is intended for aspiring and newly appointed Scrum Masters, team leads, project or delivery managers transitioning to agile roles, and agile practitioners who want a practical, actionable route to leading Scrum teams. By the end, you will be able to coach a Scrum Team, run effective Scrum events, remove impediments, and support continuous delivery of value while demonstrating the competencies required for certification.